Frequently Asked Questions
Everything you need to know about stepping into Charlotte Stone.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your shoes are on their way, you will receive a tracking number via email to follow their journey.
What is your return policy?
We want you to love your shoes! We accept returns of unworn, pristine items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain returns.
How do I know which size to order?
Our shoes typically run true to size, but fit can vary by style. We provide detailed sizing recommendations on each product page. If you are between sizes, we generally recommend sizing up.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
What materials do you use for your footwear?
Quality and comfort are our top priorities. We use premium leathers, suedes, and textiles sourced from reputable suppliers to ensure your shoes look great and last for seasons to come.
Can I change or cancel my order after it's placed?
We move quickly to get your order out the door, so we can only make changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.